PMP考試試題一：

As a project approaches its first critical milestone, the schedule is constrained. During a discussion regarding a minor technical issue, the project manager observes tension between two project team members.Which of the following conflict resolution strategies should the project manager use?

A. Brainstorming

B. Smooth/Accommodate

C. Withdraw/Avoid

D. Collaborate/Problem Solve

在一個(gè)項(xiàng)目接近其第一個(gè)關(guān)鍵里程碑時(shí)，進(jìn)度計(jì)劃受到制約。在討論一個(gè)次要技術(shù)問(wèn)題時(shí)，項(xiàng)目經(jīng)理發(fā)現(xiàn)兩名項(xiàng)目團(tuán)隊(duì)成員之間的緊張情緒。項(xiàng)目經(jīng)理應(yīng)該使用下列哪一種沖突解決方案？

A. 頭腦風(fēng)暴法

B. 緩解/包容

C. 撤退/回避

D. 合作/解決問(wèn)題

PMP答案解析：緩和/包容。強(qiáng)調(diào)一致而非差異；為維持和諧與關(guān)系而退讓一步，考慮其他方的需要

PMP參考答案：B

PMP考試試題二

During the implementation of an approved project change, the project sponsor states that the implementation is taking longer than expected. The project sponsor requests that the project team take a different approach, which leverages resources from another project team.What should the project manager do first?

A.Implement the project sponsor’s request

B.Continue implementing the approved project change

C.Evaluate the effect on the schedule and budget

D.Obtain feedback from the project team

在實(shí)施一項(xiàng)已獲批準(zhǔn)的項(xiàng)目變更期間，項(xiàng)目發(fā)起人表明實(shí)施時(shí)間比預(yù)期長(zhǎng)。項(xiàng)目發(fā)起人要求項(xiàng)目團(tuán)隊(duì)采用另一種方法，利用另一個(gè)項(xiàng)目團(tuán)隊(duì)的資源。項(xiàng)目經(jīng)理首先應(yīng)該怎么做？

A.執(zhí)行項(xiàng)目發(fā)起人的要求

B.繼續(xù)實(shí)施已批準(zhǔn)的項(xiàng)目變更

C.評(píng)估對(duì)進(jìn)度和預(yù)算的影響

D.獲得項(xiàng)目團(tuán)隊(duì)的反饋

PMP答案解析：直接執(zhí)行發(fā)起人的要求和或不管發(fā)起人的要求都是不對(duì)的，排除A和B。項(xiàng)目發(fā)起人要求項(xiàng)目團(tuán)隊(duì)采用另一種方法，需要重新進(jìn)行評(píng)估

PMP參考答案：C

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