PMP考試試題一：

After project completion, the customer identifies issues with the final product and submits a formal complaint to the support team. However, the support team has insufficient information to verify the complaint. What should the project manager have done to prevent this'?

A. Transferred ownership of the deliverables to the support team before project closure

B. Collected lessons learned and discussed them with the customer

C. Measured the customer's satisfaction during the project

D. Distributed the project's final report for customer validation

項目完成后，客戶發現最終產品有問題，并向支持團隊提交正式投訴。但是，支持團隊沒有足夠的信息來核實這個投訴。若要防止這個問題，項目經理應該事先做什么？

A.項目收尾之前將可交付成果的所有權轉移給支持團隊

B.收集經驗教訓并與客戶討論

C.在項目期間衡量客戶的滿意度

D.分發項目的最終報告，讓客戶核實

PMP答案解析：四個選項中推薦D答案，通過報告的核實進行書面確認。

PMP參考答案：D

PMP考試試題二

After a detailed list of project activities is created, the project manager wants to estimate the project’s total cost without changing the project’s duration or deliverables. Which of the following estimating techniques should the project manager use?

A.Three-point

B.Bottom-up

C.Analogous

D.parametric

在創建項目活動詳細清單之后，項目經理希望在不更改項目持續時間或可交付成果的情況下估算項目總成本。項目經理應使用下列哪一項估算技術？

A．三點估算

B．自下而上

C．類比估算

D．參數估算

PMP答案解析：創建了項目活動的詳細清單，可以使用自下而上估算。

PMP參考答案：B

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