PMP考試試題一：

A project is completed according to the defined scope. To assist with project evacuation an enhance customer relationships, the project manager wants to measure customer satisfaction. In what knowledge area should the project manager define and measure customer satisfaction?

A. Project Quality Management

B. Project Communications Management

C. Project Risk Management

D. Project Stakeholder Management

一個(gè)項(xiàng)目已根據(jù)定義的范圍完成。為了有助于項(xiàng)目評(píng)價(jià)，加強(qiáng)客戶關(guān)系，項(xiàng)目經(jīng)理希望衡量客戶滿意度。項(xiàng)目經(jīng)理應(yīng)定義哪個(gè)知識(shí)領(lǐng)域并衡量客戶滿意度？

A.項(xiàng)目質(zhì)量管理

B.項(xiàng)目溝通管理

C.項(xiàng)目風(fēng)險(xiǎn)管理

D項(xiàng)目干系人管理

PMP答案解析：ISO質(zhì)量體系中明確，質(zhì)量的定義之一就是完成客戶潛在和明示的要求，并且是評(píng)價(jià)客戶滿意度的依據(jù)

PMP參考答案：A

PMP考試試題二

How should the effectiveness of a project’s quality control activities be determined?

A.Evaluate the quality assurance plan against market benchmarks

B.Implement a quality audit strategy

C.Conduct a quality audit of the deliverables

D.Evaluate the cost of quality

應(yīng)如何確定項(xiàng)目質(zhì)量控制活動(dòng)的有效性？

A.對(duì)照市場(chǎng)標(biāo)桿評(píng)估質(zhì)量保證計(jì)劃

B.實(shí)施質(zhì)量審計(jì)策略

C.對(duì)可交付成果實(shí)施質(zhì)量審計(jì)

D.評(píng)估質(zhì)量成本

PMP答案解析：實(shí)施質(zhì)量保證是審計(jì)質(zhì)量要求和質(zhì)量控制測(cè)量結(jié)果，確保采用合理的質(zhì)量標(biāo)準(zhǔn)和操作性定義。質(zhì)量審計(jì)是識(shí)別項(xiàng)目中使用的低效率和低效力的政策，過程和程序

PMP參考答案：B

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